Ordering
Making a purchase online is extremely easy. Browse through the shop and when you see an item you wish to buy simply add to your shopping basket by clicking on the 
button. You can change the quantity as required, when you view your basket.
When your shopping is complete proceed to the checkout to pay where you will be asked to fill in essential information such as name, address, email address and then asked to select a payment method.
Payment Methods:
1. Credit/Debit Card.
- On line: By using our Secure Server through this website
- By Phone +44 (0)1420 474760 Monday to Friday 9.00am-10.00pm.
- Collection
2. Cheque or Postal Order, made payable to “The Special Dress Shop”. Please print out your order and send it to:
The Special Dress Shop
24 The Forest Centre
Bordon
Hampshire
GU35 0TN
3. Cash only upon collection.
4. Paypal - you can choose this payment method at the checkout or you can make your payment to thespecialdressshop@hotmail.co.uk
Shipping
We will post to all UK and European addresses. For International postage please ask for details thespecialdressshop@hotmail.co.uk.
Please note that we cannot guarantee delivery times, they are subject to Royal Mails service limitations.
Goods are charged at as follows:
UK Mainland
up to £10 |
£10.01 to £34.00 |
£34.01 to £100.00 |
£100.01 to £250.00 |
Over £250.01 |
£1.20 |
£3.50 |
£7.95 |
£12.95 |
Call for Details |
Europe & International
up to £10 |
£10.01 to £34.00 |
£34.01 to £100.00 |
£100.01 to £250.00 |
Over £250.01 |
£4.95 |
£6.95 |
£8.95 |
£13.95 |
£15.95 |
Delivery
Stock Items. We will endeavour to despatch your order within 24 hours (except weekends). However due to circumstances beyond our control, on occasions we may not be able to complete your order. In which case we will contact you with a delivery time. The maximum order to delivery time is four to six weeks.
Privacy
Here at The Special Dress Shop we are committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of The Special Dress Shop online. This policy may change from time to time so please check back periodically.
Information contained within our customer database is collected lawfully and in accordance with the Data Protection Act 1998 by ourselves during the ordering and registration process.
The primary use of the information is for the processing of orders, however we may use it to contact you about special and exclusive offers. You will only be contacted by email, any contact telephone numbers are used as an aid to the delivery agents and nothing else. Unless we are required to by law, this information will never be supplied to another company.
Security
Our secure server software (SSL) is the industry standard
and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number,
name, and address, so that it cannot be read as the information travels
over the Internet.
Guarantee
We believe you will be pleased with the items
you order from us. Our items are 100% guaranteed. If any product fails to
meet your expectations, contact us within 7 days for exchange or refund
(your choice).
Note: No merchandise may be returned to us without a authorization.
Email us at thespecialdressshop@hotmail.co.uk to receive
authorization and any special return instructions.
Exchange, Refund and Cancellation Policy*
*In compliance with LDS regulations.
Your consumer rights are not affected.
Exchanges
Exchanges can be made up to 14 days from purchase as long as notice is given with 7 days of your receiving your items of your intention to return the item for an exchange. A telephone message is not an acceptable way of notifying us of an exchange. This must be made by email or by letter sending to the email address or postal address as shown above
All postage cost are to be met by the buyer including the resending of the exchange item. Any Exchange requested after 14 days of receipt is not valid unless a prior arrangement has been agreed with us.
Refunds
Any item can be returned for any reason as long as the correct notice has been given.
Refunds are only given when notification is given Strictly within 7 days of your receipt of the item. A telephone message is not an acceptable way of notifying us of your intention to return the item for a refund. This must be made by email or by letter sending to the email address or postal address as shown above. Any item received back by us without any prior notification will be returned to sender immediately and no refund will be issued. Once you have given us notice to return an item within the 7 day period we must then receive the item back in stock within 30 days of your notification. Any item received after the 30 days have elapsed will not receive a refund and will be returned to the customer.
Cancellation
If you have special ordered items and are waiting for delivery you have a 7-day cooling off period in which to cancel your order where a full refund will be given. Any item cancelled after the 7 day cooling off period will be subject to a £10.00 re-stocking fee for each ordered item. The 7 day period starts from the day you place your order.
Custom made items are not eligible for cancellation or refunds.
